Frequently Asked Questions

Orders and Shipping

Q: How can I place an order?

A: To place an order, simply browse our products, add the items you wish to purchase to your cart, and proceed to checkout. You will receive a confirmation email once your order is placed successfully.

Q: Where do you ship to?

A: We currently ship to all 50 states in the USA. Unfortunately, we do not offer international shipping at this time.

Q: How much does shipping cost?

A: Shipping costs vary depending on the size and weight of your order, as well as your location. Shipping charges will be calculated and displayed at checkout.

Q: How long will it take to receive my order?

A: Orders typically take 2-5 business days to process. Shipping times vary depending on your location but generally range from 5-10 business days. You will receive a tracking number once your order has shipped.

Q: Can I track my order?

A: Yes, once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your order on our website or the carrier’s website.

 

Products:

Q: What types of products do you offer?

A: Fetch & Furry offers a wide range of cat accessories and supplies, including toys, beds, scratching posts, collars, grooming tools, and more.

Q: Are your products safe for my cat?

A: Yes, all our products are made from high-quality, non-toxic materials and are designed with your cat’s safety in mind.

Q: How do I choose the right size for my cat?

A: Each product page includes a size guide to help you choose the right size for your cat. If you have any questions, feel free to contact our customer service team.

Returns and Exchanges:

Q: What is your return policy?

A: We offer a 30-day return policy. If you are not completely satisfied with your purchase, you can return it within 30 days of receipt for a full refund or exchange. The item must be unused and in its original packaging.

Q: How do I return an item?

A: To return an item, please contact our customer service team at [email address] to initiate the return process. We will provide you with a return shipping label and instructions.

Q: Can I exchange an item?

A: Yes, if you need to exchange an item for a different size or color, please contact our customer service team. Exchanges are subject to product availability.

Q: When will I receive my refund?

A: Refunds are processed within 5-7 business days after we receive the returned item. You will receive an email confirmation once your refund has been processed.

 

Payments and Security:

Q: What payment methods do you accept?

A: We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and Apple Pay.

Q: Is my payment information secure?

A: Yes, we use secure encryption technology to protect your payment information. Your data is handled with the utmost security and confidentiality.

 

Account and Contact Information

Q: Do I need an account to place an order?

A: No, you can place an order as a guest. However, creating an account allows you to track your orders, save your shipping information, and access special offers.

Q: How can I contact customer service?

A: You can contact our customer service team via email at [email address] or by filling out the contact form on our website. We aim to respond to all inquiries within 24 hours.

Q: How can I stay updated on new products and promotions?

A: Sign up for our newsletter to receive updates on new products, exclusive promotions, and special offers. You can subscribe at the bottom of our website.