Frequently Asked Questions

Have a Question?

Check out our FAQ section for quick answers to commonly asked questions.
If you can't find what you're looking for, don't hesitate to reach out to us directly.

Orders and Shipping:

Q: How can I place an order?
A: To place an order, simply browse our products, add the items you wish to purchase to your cart, and proceed to checkout. You will receive a confirmation email once your order is placed successfully.

Q: Where do you ship to?
A:We currently ship to all 50 states in the USA. Unfortunately, we do not offer international shipping at this time.

Q: How much does shipping cost?
A: Shipping costs vary depending on the size and weight of your order, as well as your location. Shipping charges will be calculated and displayed at checkout.

Q: How long will it take to receive my order?
A: Orders typically take 2-5 business days to process. Shipping times vary depending on your location but generally range from 5-10 business days. You will receive a tracking number once your order has shipped.

Q: Can I track my order?
A: Yes, once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your order on our website or the carrier’s website.


Q: What types of products do you offer?
A: Fetch & Furry offers a wide range of cat accessories and supplies, including toys, beds, scratching posts, collars, grooming tools, and more.

Q: Are your products safe for my cat?
A: Yes, all our products are made from high-quality, non-toxic materials and are designed with your cat’s safety in mind.

Q: How do I choose the right size for my cat?
A: Each product page includes a size guide to help you choose the right size for your cat. If you have any questions, feel free to contact our customer service team.

Returns and Exchanges:

Q: What is your return policy?
A: We offer a 30-day return policy. If you are not completely satisfied with your purchase, you can return it within 30 days of receipt for a full refund or exchange. The item must be unused and in its original packaging.

Q: How do I return an item?
A: To return an item, please contact our customer service team at [email address] to initiate the return process. We will provide you with a return shipping label and instructions.

Q: Can I exchange an item?
A: Yes, if you need to exchange an item for a different size or color, please contact our customer service team. Exchanges are subject to product availability.

Q: When will I receive my refund?
A: Refunds are processed within 5-7 business days after we receive the returned item. You will receive an email confirmation once your refund has been processed.

Payments and Security:

Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and Apple Pay.

Q: Is my payment information secure?
A: Yes, we use secure encryption technology to protect your payment information. Your data is handled with the utmost security and confidentiality.

Account and Contact Information:

Q: Do I need an account to place an order?
A: No, you can place an order as a guest. However, creating an account allows you to track your orders, save your shipping information, and access special offers.

Q: How can I contact customer service?
A: You can contact our customer service team via email at [email address] or by filling out the contact form on our website. We aim to respond to all inquiries within 24 hours.

Q: How can I stay updated on new products and promotions?
A: Sign up for our newsletter to receive updates on new products, exclusive promotions, and special offers. You can subscribe at the bottom of our website.